Terms and Conditions

Terms and Conditions

1. Scope

For the business relationship between the operator of the Austrian Airlines Jetshop and the customer, the following terms and conditions apply in their version valid at the time of the order. The operator of the Austrian Airlines Jetshop does not recognize deviating conditions of the customer, unless the operator of the Austrian Airlines Jetshop has expressly agreed to their validity in writing.

For cost centers only the terms and conditions of Mitraco GmbH apply: http://mm7rq.w4yserver.at/wp-content/uploads/2014/12/mitraco-agb.pdf

2. Contractor, customer service

The purchase contract is concluded with the operator of the Austrian Airlines Jetshop. More information about us can be found in our imprint. For questions, complaints and complaints you can contact our customer service Mon-Fri 8:00 - 15:00 clock on +43 1 320 91 51.

3. Conclusion of contract and resignation

By placing the products in the Austrian Airlines Jetshop, we make a binding offer to conclude a contract for these items. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail. The operator of the Austrian Airlines Jetshop is entitled to withdraw from any written, printed or calculated errors on the website. All offers are valid while stocks last. If the supplier of the Austrian Airlines Jetshop does not supply the operator of the Austrian Airlines Jetshop with the goods ordered despite contractual obligations, the operator of the Austrian Airlines Jetshop is also entitled to withdraw. In this case, the purchaser will be informed immediately that the ordered product is not available. The purchase price already paid will be refunded immediately.

4. Delivery

Unless otherwise agreed, delivery from the warehouse to the delivery address specified by the customer. The risk passes to the purchaser as soon as the delivery is handed over to the customer by the delivering parcel or postal service.

5. Shipping costs

Deliveries to Austria and Germany are free for orders of € 90, - or more. For all orders below an order value of € 90, - fall in both countries € 7.50 shipping.

6. Payment

Payment is via PayPal
You pay the invoice amount via the online provider PayPal. You must be registered there or register first. After legitimation with the access data, you can confirm the payment order to us. Your PayPal account will be charged immediately after your order has been placed.

7. Default

If the customer is in default of payment, the operator of the Austrian Airlines Jetshop is entitled to charge interest at the rate of 4% above the base rate p.a. announced by the Austrian National Bank (ÖNB). to promote. If the operator of the Austrian Airlines Jetshop has demonstrably incurred a higher damage caused by default, the operator of the Austrian Airlines Jetshop is entitled to assert this.

The customer must pay all amounts no later than 7 days after receipt of the payment request without deduction; The decisive factor is the receipt of the amount on one of our business accounts. After unsuccessful expiration of the deadline, the order will be taken out of the program without further communication.

8. Offsetting, retention

You are only entitled to set-off if your counterclaims have been legally established or acknowledged in writing by the operator of the Austrian Airlines Jetshop. In addition, you are only authorized to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.

 9. Retention of title

Until the complete settlement of all claims existing against the customer, the delivered goods remain the property of the operator of the Austrian Airlines Jetshop.

10. Warranty and Liability

If there is a defect in the purchased goods for which the operator of the Austrian Airlines Jetshop is responsible, the operator of the Austrian Airlines Jetshop is entitled to choose whether to remedy the defect or to replace the goods. If the operator of the Austrian Airlines Jetshop is not willing or able to remedy the defect or is unable to do so, it will be delayed beyond reasonable deadlines for reasons for which the operator of the Austrian Airlines Jetshop is responsible, or otherwise fails Remedy of Defective / Replacement Failure, the purchaser is entitled at his discretion to withdraw from the contract or to demand a corresponding reduction in the purchase price. Unless otherwise stated below, further claims of the customer, regardless of the legal grounds, are excluded. The operator of the Austrian Airlines Jetshop is therefore not liable for damage that has not occurred to the delivery item itself; In particular, the operator of the Austrian Airlines Jetshop shall not be liable for lost profits or other financial losses of the Purchaser.

 11. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to make a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or transport insurance.

12. Applicable law and jurisdiction

Austrian law applies. The exclusive place of jurisdiction for all claims in connection with the business relationship is 1030 Vienna. The operator of the Austrian Airlines Jetshop is also entitled to sue at the general place of jurisdiction of the customer.

13. Cancellation policy


You can revoke your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail or cancellation form) or - if the case before the deadline - by returning the goods, as long as the goods are still new is and has no signs of use (eg mobile phone cases, which was already in use and therefore have scratches, dirt or similar signs of use). The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first part delivery) and not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient.

The revocation must be sent to:

Mitraco GmbH

Heiligenstädter Straße 51

1190 Vienna

E-Mail: jetshop@austrian.com

Phone: 01 32091510 Fax: +43 (0) 1 3207441


consequences of Withdrawal

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Mitraco GmbH Heiligenstädter Straße 51, 1190 Vienna immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

End of revocation


The right of withdrawal does not apply to distance contracts:

- for the delivery of goods made to customer specification or clearly

are tailored to personal needs (e.g., individually printed merchandise) or are by their nature not suitable for return or fast

spoil or whose expiration date would be exceeded

- for the supply of audio or video recordings or software, provided that

have been unsealed by the consumer supplied by the consumer.


14. Cost-bearing agreement upon exercise of the right of withdrawal

You bear the direct costs of returning the goods if the delivered goods correspond to those ordered.


15. Contract Text Storage

We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions here on this page. You can see your past orders in our customer login.


16. Contract language

The language available for the contract is German.


17. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), available here http://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes.