Shipping

From € 90,- order value we deliver free shipping to Austria!
The shipping costs for all orders within Austria, with the value of € 90,- or more, are free of charge.
All shipping costs for orders below the value of € 90,-, within Austria, are priced at € 7,50.

Unless otherwise agreed, delivery will be from the warehouse to your specified delivery address. The risk passes to the purchaser as soon as the delivery is handed over to the customer by the delivering parcel or postal service.


What are the costs for deliveries outside of Austria and Germany?
SEE IN CHART

How long does the delivery take?

We ship items as soon as possible, but this will not always be the same day as your order. Orders are not shipped or delivered on weekends or holidays.

Country Delivery Time
Austria 1-2 business days
Germany 2-3 business days
all other EU countries 3-5 business days


 

 

 

IMPORTANT:  Individual printing of the ordered goods can delay the delivery by 3-5 business days.

 

Problems with the delivery?

If you have problems with the delivery, then just contact us directly:

E-Mail: jetshop@austrian.com

Telephone: +43 1 320 91 51 (Mon-Fri 8am to 3pm)

 

How does the "FlexDeliveryService" work?

Through this additional service, you can receive a delivery notification by email by specifying your e-mail address and have the following options:

• You do not respond to the e-mail and the package is delivered, but if no recipient is present, the deposit will be at the nearest parcel shop

• If you respond to the mail, you can change the delivery day and the delivery address or arrange a deposit at a desired package shop.

How can I track my package?

Via Tracking Service you can track the current shipping status of your order. With the tracking number you receive from us via mail, you can track your order about 24 hours after receiving the shipping confirmation. This keeps you up to date on where your package is.

 

What to do if the package has disappeared?
If your package has not arrived after 1 week and has not been delivered to your neighbor, then contact us. We will then check the whereabouts of your package and, if necessary, issue a search request. We will inform you immediately if the package has to be sent a second time in the specific case.

 

What if I was not home for delivery?
If you have not been home to deliver your package, there are two options:

• A second delivery attempt can be made by the parcel service.

• You will receive a notification that your parcel could not be delivered and was therefore deposited at the nearest post office.

Otherwise, simply use the possibility in the ordering process to specify a delivery address that deviates from your usual address. Thus, your package can for example be delivered to your workplace.